At Kenzi Create, we are committed to delivering your DIY crafting products safely and on time. Please review our shipping policy to understand how we handle order processing and delivery.
All orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
We currently offer Cash on Delivery (COD) as the only payment method.
Once shipped, orders typically arrive within 3–7 business days, depending on your location.
Remote or rural areas may experience slightly longer delivery times.
Shipping charges (if applicable) will be clearly mentioned at checkout before finalizing your order.
Any additional delivery fees due to failed attempts or incorrect address may be the responsibility of the customer.
Once your order is dispatched, you will receive a confirmation message with basic tracking or delivery details.
Please ensure someone is available at the shipping address to receive and pay for the order upon delivery.
If your order is delayed beyond the estimated timeframe, please contact us at [email protected].
If a package is lost or arrives damaged, notify us within 3 days of delivery with photos and details so we can assist promptly.
For any shipping-related inquiries or special delivery requests, please reach out to us at:
[email protected]
We appreciate your trust in Kenzi Create and aim to make every delivery smooth and satisfying!
