At Kenzi Create, we take pride in delivering high-quality DIY crafting products. However, if you experience any issues with your order, we are here to help. Please read our return and refund policy carefully before making a purchase.
We accept returns only if:
The item is damaged, defective, or incorrect upon delivery.
You notify us within 3 days of receiving your order.
To request a return, please email us at [email protected] with:
Your order number
A clear photo of the damaged or incorrect item
A brief description of the issue
We do not accept returns for:
Products that are used, altered, or not in their original condition
Orders made in error by the customer (e.g., wrong product or address)
Items returned without prior communication or approval
If your return request is approved, you must ship the item back to us within 7 days of approval. The product must be unused, in original packaging, and securely packed to prevent further damage. Return shipping costs are the responsibility of the customer unless the error was on our end.
Once we receive and inspect the returned item:
If approved, a refund will be processed via bank transfer or other agreed method.
Refunds are issued within 7–10 business days after receiving the returned product.
Refunds are not available for cash-on-delivery charges or return shipping costs.
For return and refund requests or any questions related to your order, please contact us at:
📧 [email protected]
We appreciate your understanding and support as we continue to provide quality crafting supplies and reliable service.
